• GENERAL NOTES
  • Change in the number of passengers / travel date will affect the tour cost.
  • Single/Double/Triple occupancy for a package/room refers to the number of guests occupying a room and not to the number of beds in the guest room. Bed request is subject to availability at time of check in.
  • Rooms quoted are non-smoking rooms.
  • Check in and check out as per standard hotel policy in considered.
  • Breakfast would be standard as per the hotels menu.
  • Outside food / liquor is not allowed in the restaurants.
  • Seat in Coach (shared) sightseeing do not necessarily offer complimentary pick up / drop off from hotels.
  • Hotel pick-ups for sightseeing will be scheduled approximately 1 hour prior to the tour starting time.
  • Any changes post re-confirmation will not be entertained.
  • Consult before issuing any flights to frame a better routing.
  • All tourists travelling to North America should possess valid visa & are recommended to have proper all-inclusive medical and travel insurance.
  • Services are subject to operation and availability at the time of booking.
  • Services offered are valid only for the guests paid in full. No additional guests will be entertained on tour.
  • Any refund will be in the form of a credit note only.
  • The above is only a quote and subject to change.
  • Rates will be guaranteed, only upon confirmation.

 

  • Payment policy:
  • All payments to be done via bank remittance.
  • Remittance fee of CAD / USD 40 per transaction is not included in the quotation.
  • Payments if any in INR will attract a Service Tax of 9% will be applicable over the total invoice.
  • Rate of exchange will be applicable on that day when the payment is made.

 

  • Booking Process:
  • Below details are needed for proceeding with the reservation.
    1. Title: Mr./Mrs./Miss./Master
    2. First Name and Last Name
    3. Date of Birth (child)
    4. Country of Origin
    5. Room Preference: King Bed / Queen Bed
    6. Dietary Needs (if applicable)
    7. Flight details
  • Hotels will be blocked and time limit for reconfirmation with final payments will be advised.
  • Post reconfirmation with payments, balance service confirmations will be processed.
  • Tour vouchers will be released 48-72 hours after payments are received.

 

  • SELF DRIVE NOTES
  • Rates are calculated on 24 hours’ period.
  • Passengers will be charged directly for additional hours, days and additional coverage or optional products purchased at the commencement of the rental.
  • Self-drive cost does not include any discount or promotion.
  • Minimum requirement for Car Rental:
  1. Driver must be 25 years of age or older.
  2. Drivers under the age of 25 years will be subject to a surcharge of CAD 25 per day. Certain car classes may not be available to drivers under the age of 25.
  3. Possess a valid driver’s license (Smart card) or International driving permit
  4. Hold a major credit card in his / her name.
  • Drop Off fees is not a part of the above quote and the same should be paid locally.
  • Tolls, national park fees, parking fees, fuel and anything apart from the inclusions passengers need to pay directly.
  • GPS, unlimited mileage, insurance, accessories, and child car seat is not included unless specified.

 

  • CANCELLATION POLICIES – SUMMER

FIT Hotel and Land Services

  • Until 15 Days: No Charge*
  • 14-07 Days: 25% of net package cost
  • 06-04 Days: 50% of net package cost
  • 03 Days or less: 100% of package cost
  • No Show: 100% of package cost
  • After commencement of package: No refund for partly utilized services.
  • Services once re-confirmed and cancelled, service fees of CAD/USD 250 per person will be applicable.

 

  • CANCELLATION POLICIES – WINTER

FIT Hotel and Land Services

  • Until 45 Days: No Charge*
  • 45-31 Days: 25% of net package cost
  • 30-15 Days: 100% of net package cost
  • No Show: 100% of package cost
  • For destinations like Whistler & Lake Louise, no charge until 61 Days. After 60 days 100% of net package cost will
    be applicable
  • After commencement of package: No refund for partly utilized services.
  • Services once re-confirmed and cancelled, service fees of CAD 250 per person will be applicable.

 

Via Rail CANCELLATION

  • Via Rail tickets are non-refundable once issued.

Alaska

Government tax rates are subject to change and will be based on the tax rate in effect on your date of travel. Because we cannot make exceptions to Alaska tour cancellation’s or change policies for any reason, including natural disasters, family and medical emergencies, we strongly encourage you to purchase travel insurance.

A deposit equal to 30% of services reserved is due at the time of booking, with the balance due 45 days prior to your first day of travel.

 

The following amendment and cancellation fees apply.

  • Between 45 to 31 days prior to your first date of travel a 10% fee will apply.
  • Between 30 to 15 days prior to your first day of travel a 50% fee will apply.
  • Within 14 days of travel, your package is non-refundable and non-amendable.

 

 

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  • BOOKING TERMS CONTRACT

Confirmation is not guaranteed until receipt of full payment. The person who makes the booking is responsible for ensuring that other members of the party are aware of booking conditions and this policy and that they consent to your acting on their behalf in your dealings with us.

 

  • BOOKING PROCESS / TERMS OF PAYMENT
  • For processing the reservations, we need – Full name as per passport (in the form of First Name / Last Name), Passport number, Nationality, Expiry date, Flight Details.
  • Non-Refundable Deposit of CAD 250 per person is required to secure space if booked 60+ days.
  • Non-Refundable Deposit of CAD 1000 per person is required to secure space on guaranteed basis if booked within 60 days to travel date.
  • Unless company receives the non-refundable deposit or full payment, the company shall not be liable to process the booking / issue any supporting documents.
  • On receipt of final payment, confirmation will be advised within 72 working hours.
  • Tour information sheet will be issued 10 days prior to the departure date via E Mail only.
  • Company reserves the right to amend charges accordingly in case of currency fluctuations, fuel supplement, travel arrangements, hike in any government taxes before the date of departure. All such increases in price must be paid for in full before your departure.
  • Full payment needs to be received 30 days prior to departure.
  • Remittance Charge of CAD 40 is not included in the tour cost, the same needs to be added to the total package while remitting the amount.

 

  • ELIGIBILITY

Guests travelling on Mazda Tours must have a valid passport for at least six months from the return date of travel and have been granted relevant visas to travel throughout with the group are eligible to book on the tour.

 

  • PAYMENT AND SCHEDULE FOR MAZDA TOURS

 

No. Payment Item Amount in CAD (per person) Date of payment
1 Deposit Amount 250 At the time of Booking
2 Deposit Amount 1000 60 days before departure date
3 Full and Final payment 30 days before departure date

Once confirmed, cancellation charges will apply as per the policy.’

 

  • CANCELLATION / AMENDMENT BY COMPANY

Mazda Travels Inc reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure.

If you want to cancel your tour, we will raise a credit note for the money paid by you without any interest, within 45 days after you informing us in writing / mail with an acknowledgement from us. Please note, we will not pay any compensation or damages incurred by you due to cancellation of tour by us. Mazda cannot assume responsibility for any additional costs or any fees relating to the issuance and/ or cancellation of air tickets or other travel arrangements not made through Mazda travel Inc. Refund would be done in the same mode of credit note from Mazda Travel Inc.

CANCELLATION OF BOOKING BY AGENT

If you wish to cancel your booking with us, you must inform us in writing and get an acknowledgement from us. The following cancellation charges shall apply irrespective of the reason for cancellation. These are estimated damages we will incur on account of you cancelling tour booked by you. You agree not to dispute such deductions or nor to demand proof of actual damages.

WHEN A CANCELLATION IS MADE                               CANCELLATION CHARGES PER PERSON

61 days to departure                                         :               CAD 250
60 to 30 days to departure                              :               CAD 1000
29 to 20 days to departure                              :               50% of tour cost
9 to 15 days to departure                                :               75% of tour cost
14 days to departure                                         :               100% of tour cost

If you fail to make payment as per schedule and if we do not receive full payment before the departure date, the booking stands cancelled. No money will be refunded.

  • PRE / POST TOUR / ADD ON EXTENSION PACKAGES

Pre-Post tour accommodation and packages are available at an additional cost. The same needs to be advised at the time of booking group tours.

  • AMENDMENT / TRANSFER BY CLEINT

If you cancel / amend your booking, the new arrangements will be treated as total new booking. It will be subject to availability and will attract new pricing. If the amendment request is made within the cancellation period, cancellation charges will apply along with the new booking price.

If you wish to transfer your booking and travel on another date, similar request should reach our office in writing / mail, at least 45 days prior to departure. You will be transferred to new date subject to availability.

A request made within 60 days of date of departure will be treated under cancellation of the tour. A new booking has to be made at respective price of the tour. Cancellation amount has to be paid for the existing tour booked by you.

Please note that no guests are allowed to travel on Mazda Tours, if they are not pre booked with us before the departure date. Also they cannot join the tour in between. Such guests are also not allowed to use any of our services.

  • COMPLY WITH TOUR TERMS & CONDITIONS

Punctuality is an essence of travel. Our itineraries are planned taking into consideration the driving hours restrictions stipulated for drivers by respective country. It is therefore necessary to be punctual and follow the timings advised by Tour Manager. This will facilitate us to provide you with all the services as mentioned in the itinerary. You or any of your co-passengers may miss any service due to unpunctuality. There will not be any refund nor compensation offered from our side for the same. You will also have to strictly comply with the terms & conditions of the various third party service providers. If you are not punctual, you could also miss your boat/cruise, train, flight, your coach, your meals etc. 

  • TIPPING

Tipping is customary in Canada. Since your coach driver takes care of your safety while driving, loads and unloads your bags, it is very important to pay him tips. It is mandatory that you tip CAD 2/- per person per day to the coach driver. 

  • BAGGAGE ON COACH AND SEATING

Please travel light. Porterage is not included in the tour price and therefore you are advised to carry bags with wheels. We use coaches for internal transfers within cities and coaches have limited space for carrying luggage. We take utmost care to select good transport companies which provide good air-conditioned, air cooled coaches for our group tours. As these coach companies are third party suppliers, we are not responsible for any mal functioning of coach or its equipment including air conditioning. The average daily travel time in North America is 8 to 10 hours. Out of this, reasonable time is spent in coaches. So you are requested to keep your coaches clean and not to leave any property behind. The company and respective third party service provider will not be responsible for the same. As there are no seat numbers allocated to any tour participant, you all are requested to rotate of your seats and also follow the instructions of a tour manager. Generally most of the coaches are equipped with emergency washrooms, but as they are not designed to be used as regular washrooms, you are advised to use only in emergency. Comfort stops are provided every 2-3 hours to stretch your legs and / or use wash room facility. Smoking, consuming alcoholic beverages is strictly prohibited on the coaches. 

  • THINGS TO CARRY / NOT TO CARRY ON TOUR

It is advised to carry one set of thermal wear / warm clothing like cardigan, woolen sweaters / pullovers, shawls, warm socks, warm jacket, stockings, gloves and a wind cheater.

You are advised not to carry items, possession of which is forbidden by the law. You are solely responsible for possession such items banned by the local government and no compensation or damages will be paid by us, if you trip has to be curtailed or you face legal proceedings from the local government. If we suffer any loss on account of misbehavior of a tour participant, we are free to recover such losses / expenses from him / her separately.

  • RESPONSIBILTY OF YOUR BELONGINGS / VALUABLES

You will have to take the responsibility of all your belongings including but not limited to your baggage, currency, valuables, documents and personal effects at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise. Please do not carry valuable items on tour. You are recommended to use the facility of safe deposit lockers (either provided free of cost by hotel or you may have to pay for the same). Loss of important documents like passports, tickets, insurance papers and baggage due to accident, theft or simply negligence may compel you to curtail, cancel or change of tour program.  Company is not responsible for any compensation, damages, charges or expenses incurred by you.

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ROCKY MOUNTAINEER RAIL POLICIES 2017

BOOKING PROCESS

Title: Mr./Mrs./Miss./Master First Name and Last Name: Date of Birth:

Mobile Phone Number: Email Address:

Country of Origin:

Room Preference: King Bed / Queen Bed and Smoking / Non-smoking

Dietary Needs: Vegetarian / Non-Vegetarian

DEPOSITS

A deposit must be received at the time of booking to confirm your reservation, and must be in the same currency as the booking. See the deposit schedule mentioned below.

 PAYMENT TERMS

Rocky Mountaineer (Rail-Only & All type of Packages) cannot be hold on Time-Limit. Guests will have to pay 20% of the Package Price at the time of booking outside of 61 days prior for Rail

Vacations excluding Cruise and 82 days prior for Rail Vacations including Cruise. Final payment must be received in the same currency as the deposit and booking. All prices are subject to GST, which will be charged upon confirmation of booking.

 CHANGE FEE POLICY

A fee per person will be applied to each change made to the itinerary once the original booking has been confirmed. These fees will be charged in the same currency as the original booking. 

Change Fees applicable for all Routes (Rail-Only and Packages without Cruise) is as below: Booking date to 61 days prior to departure $25 per person

60-31 days prior to departure $50 per person

30-15 days prior to departure $100 per person

Less than 15 days prior to departure No Changes Permitted

For Rail Packages with Cruise, No Changes Permitted

 

CANCELLATION POLICY

DAYS PRIOR TO DEPARTURE DEPOSIT PER PERSON (CAD) CANCELLATION PENALTY PER PERSON (CAD)
For Rail Vacations excluding Cruise:
61+ 20% of the Package Price 20% of the Package Price
46-60 100% of the Package Price 50% of the Package Price
0-45 100% of the Package Price 100% of the Package Price
For Rail Vacations including Cruise:
81+ 20% of the Package Price 20% of the Package Price
0-80 100% of the Package Price 100% of the Package Price

 

Luggage

Guests travelling on Rocky Mountaineer are limited to 02 checked pieces of luggage per person. Total checked luggage weight per person is not to exceed 30 kg (66 lb).

Each piece of luggage must have an identification tag attached to it that includes name, return address, and telephone number.

 

 Note (for 2 or 3 Day rail journey)

All guests’ luggage will be delivered to their Kamloops or Whistler and Quesnel accommodation only.

 

 

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